Last updated: October 12, 2026
At EliteBazaar, we want you to be satisfied with your purchase. You may contact us regarding a return or an issue with your order within 30 days of delivery.
1. Returns Due to a Change of Mind
If you change your mind about your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return due to a change of mind, the item must:
- Be in its original condition.
- Be unused and undamaged.
- Be returned with all accessories and, whenever possible, in its original packaging.
Return shipping costs are the responsibility of the customer for returns due to a change of mind.
Before shipping any item back, please contact us at support@elitebazaar.ca to receive return instructions.
Do not send any item to a return address without first receiving instructions from our customer support team.
2. Damaged, Defective, Incorrect, or Incomplete Products
If your order arrives damaged, defective, or incomplete, or if you receive a product different from the one you ordered, please contact us within 30 days of delivery.
Email us at:
Please provide:
- Your order number.
- A description of the issue.
- Photos or a short video clearly showing the problem, whenever possible.
After reviewing your request, we will inform you of the appropriate solution, which may include a replacement, reshipment, or refund, depending on the circumstances.
Returning a defective or damaged product is not always necessary. Please wait for our instructions before shipping the item back.
The 30-day period stated in this policy does not limit any rights you may have under applicable consumer protection laws or legal warranties.
3. Exchanges
We do not offer standard exchanges, including exchanges requested due to a change of mind, personal preference, or a desire to select a different model.
If you receive a defective, damaged, incorrect, or incomplete product, please contact us at support@elitebazaar.ca.
Depending on the circumstances and after reviewing your request, a replacement, reshipment, or refund may be offered.
This policy does not restrict any remedies available under applicable law.
4. Refunds
Once your refund has been approved, it will be issued to the original payment method used for the purchase.
When a physical return is required, the refund may be processed after the returned item has been received and inspected.
We normally process approved refunds within 5 days.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Original shipping fees, where applicable, are generally non-refundable for voluntary returns due to a change of mind.
Where applicable law provides different refund requirements or deadlines, those legal requirements will take precedence.
5. Unauthorized Returns
Please do not return any product directly to the manufacturer, supplier, or any other address without first contacting EliteBazaar.
A return sent without prior authorization or to an incorrect address may not be processed through our standard return procedure.
This does not affect your rights under applicable consumer protection laws.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@elitebazaar.ca.
We will make every reasonable effort to cancel your order before it is processed or shipped.
However, once an order has been processed or shipped, cancellation may no longer be possible under our voluntary cancellation procedure.
This does not limit any cancellation rights provided by applicable law, including those relating to online purchases, delayed deliveries, or other circumstances covered by consumer protection legislation.
7. Consumer Protection Rights
Nothing in this policy limits or excludes any mandatory consumer rights under applicable Canadian federal or provincial laws, including the Québec Consumer Protection Act and applicable legal warranty provisions.
Where the law provides customers with additional rights regarding returns, cancellations, refunds, shipping costs, or defective products, those rights will prevail over the voluntary conditions described in this policy.
8. Contact Us
For any questions regarding returns, refunds, or your order, please contact:
EliteBazaar
Email: support@elitebazaar.ca
Website: https://elitebazaar.ca